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New Heights Learning Zone

11105 MILWAUKEE AVE, Lubbock, TX 79424

Operation number:
1732755
Type:
Licensed Center
Status:
Active (Y)
Records checked:
August 22, 2026
Additional info
Source:
Texas Health and Human Services Child Care Regulation
County:
Lubbock
Capacity:
163
License effective:
February 25, 2022
Hours:
07:00 AM-06:00 PM
Days:
Mon,Tue,Wed,Thu,Fri
Phone:
8067903832
Email:
Not listed
Website:
Not listed

Inspection snapshot

Questions worth asking

The records include recorded violations parents may want to understand before enrolling. These are conversation starters, not a pass-or-fail judgment.

Next: Review the inspection history below and ask the provider what the records mean and what changed afterward.

Summary

This summary covers 16 available inspections for New Heights Learning Zone from January 21, 2022 through August 14, 2026.

Seven inspections recorded violations, with 19 recorded violations in total.

The most recent higher-concern violation was on November 13, 2025 and involved incident records.

Two later inspections, from November 18, 2025 through August 14, 2026, showed no recorded violations, but the records do not say whether they were formal follow-ups.

At a glance

Total inspections
16

4 in last 12 months

Recorded violations
19

4 in last 12 months

Higher-concern violations
11

3 in last 12 months

Repeated topics
3

Last 36 months

Local comparison

16 total inspections vs 11 local median in 79424

Compared to 23 local facilities

Recorded violations per inspection

This provider
1.19
Local median
0.4

Inspections with higher-concern violations

This provider
38%
Local median
21%

Inspections with recorded violations

This provider
44%
Local median
27%

Repeated topics

This provider
3
Local average
0.65

Repeated topics

Topics that appeared in more than one inspection during the last 36 months. They may reveal a pattern worth examining.

Inspection history

Available inspection history. Select a violation topic for more info.

View official report
Higher concern: Incident records
Report finding
During the investigation, it was determined that the staff was aware of a child receiving medical attention after sustaining an injury while in care but did not report to Child Care Regulation within two days of becoming notified.
Correction status
Correction evaluated December 1, 2025
More details
Official Texas risk level
Medium High
Report section
746.305(a)(2) - AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization
Official code
746.305(a)(2)
View official report
Higher concern: Equipment or readiness
Report finding
The operation does not have a current Annual Fire Inspection. The lastAnnual Fire Inspection conducted was on 5/17/2024.
Correction deadline
October 24, 2025
Correction status
Correction evaluated October 23, 2025
More details
Official Texas risk level
High
Report section
746.5101(a) - Annual Fire Inspection - Before Initial Permit Issued and Every 12 Months
Official code
746.5101(a)
Higher concern: Facility condition
Report finding
It was found during the inspection there was a classroom that had a diaper changing mat that had tears in the material causing the mat to be absorbent. This was corrected during the inspection by replacing the mat with a new mat.
Correction status
Completed at time of inspection
More details
Official Texas risk level
Medium High
Report section
746.3503(a) - Diaper Changing Equipment - Smooth, Non-absorbent, Easy to Clean Surface
Official code
746.3503(a)
Medium concern: Staff training
Report finding
1 out of 4 caregiver records reviewed did not have trainings Recognizing and preventing shaken baby syndrome and abusive head trauma, Understanding and using safe sleep practices and preventing sudden infant death syndrome (SIDS),and Understanding early childhood brain development for annual training year 2024-2025.
Correction deadline
October 15, 2025
Correction status
Correction evaluated October 13, 2025
More details
Official Texas risk level
Medium
Report section
746.1309(a) - Documented Annual Training Area - 24 Hours Required
Official code
746.1309(a)
View official report
Higher concern: Staff training
Report finding
Follow up was conducted and it was found that 2 out of the 3 missing still did not have the hands on skill based training for CPR and has been employed more than 90 days.
Correction status
Correction evaluated December 6, 2024
More details
Official Texas risk level
Medium High
Report section
746.1315(b)(1) - CPR Training and Recertification Adhere to Guidelines-skill based
Official code
746.1315(b)(1)
Medium concern: Recordkeeping
Report finding
1 out of 4 records reviewed was missing the Pre-Employment Affidavit.
Correction status
Correction evaluated December 6, 2024
More details
Official Texas risk level
Medium Low
Report section
746.901(5) - Required Personnel Records - Required Affidavit (Form 2912)
Official code
746.901(5)
View official report
Higher concern: Health or food records
Report finding
2 out of 10 records reviewed did not have current immunization record on file.
Correction deadline
November 22, 2024
Correction status
Correction evaluated December 3, 2024
More details
Official Texas risk level
Medium High
Report section
746.613(b) - Immunization Records, Exceptions, and Exemptions Current
Official code
746.613(b)
Medium concern: Recordkeeping
Report finding
4 out of 10 records reviewed was missing the Pre-Employment Affadavit. 2 out of 10 records reviewed was missing the Notorized Affadavit.
Correction deadline
November 22, 2024
Correction status
Correction evaluated December 3, 2024
More details
Official Texas risk level
Medium
Report section
746.901 - Required Personnel Records
Official code
746.901
Medium concern: Recordkeeping
Report finding
1 out of 10 records reviewed was missing a child's addmission form. 1 out of 10 records reviewed was missing the address for the Emergency Contact person. 1 out of 10 records reviewed was missing Emergency Medical Care information. 1 out of 10 records reveiwed was missing an Immunization Record.
Correction deadline
November 29, 2024
Correction status
Correction evaluated December 3, 2024
More details
Official Texas risk level
Medium
Report section
746.603(a)(2) - Children's Records - Admission Information
Official code
746.603(a)(2)
Higher concern: Staff training
Report finding
3 out of 10 records reviewed did not have the hands on skill based training for CPR and has been employed more than 90 days.
Correction deadline
November 26, 2024
Correction status
Correction evaluated December 3, 2024
More details
Official Texas risk level
Medium High
Report section
746.1315(b)(1) - CPR Training and Recertification Adhere to Guidelines-skill based
Official code
746.1315(b)(1)
Medium concern: Sleep safety
Report finding
It was found that the operation reduced the number of caregivers in a classroom during naptime. This classroom was combined and had an infant in the classroom therefore this classroom was out of ratio. There were 18 children ranging from 17 months to 2 years old. Out of the 18 children in the room there was 1 child under the age of 18 months.
Correction deadline
November 18, 2024
Correction status
Correction evaluated December 3, 2024
More details
Official Texas risk level
Medium
Report section
746.1613(a) - Reduction of child/caregiver naptime ratio by 50% allowed, If 13 or more children in care, children are 18 mo. or older and other standards met
Official code
746.1613(a)
View official report
Higher concern: Equipment or readiness
Report finding
It was found during the inspection that the last gas inspection was conducted on 6/25/2021.
Correction status
Correction evaluated January 2, 2024
More details
Official Texas risk level
Medium High
Report section
746.5401 - Requirement of Gas Leak Inspection
Official code
746.5401
View official report
Medium concern: Health or food records
Report finding
One infant's feeding instructions has not been updated since 5/01/2022.
Correction status
Correction evaluated January 6, 2023
More details
Official Texas risk level
Medium
Report section
746.2421(b) - Written Feeding Instructions - Review and Update Every 30 Days
Official code
746.2421(b)
Higher concern: Sleep safety
Report finding
During the inspection an infant was observed awake in a restrictive device and the caregver reported the child had been in the restrictive device awake for 30 minutes. This was corrected during the inspection when the caregiver removed the child from the restrictive device.
Correction status
Completed at time of inspection
More details
Official Texas risk level
High
Report section
746.2417(2)(B) - Activities for Infants - Not in Restrictive Device for more than 15 Minutes
Official code
746.2417(2)(B)
Higher concern: Staff training
Report finding
The director did not have proof of current CPR/First Aid certification.
Correction status
Correction evaluated January 6, 2023
More details
Official Texas risk level
Medium High
Report section
746.1315(a) - Each Caregiver and the Director Must Have Current Training in pediatric first aid with rescue breathing and choking.
Official code
746.1315(a)
Higher concern: Equipment or readiness
Report finding
During the inspection it was observed that the last fire inspection was conducted on 6/16/2021
Correction deadline
January 13, 2023
Correction status
Correction evaluated January 6, 2023
More details
Official Texas risk level
Medium High
Report section
746.801(11) - Required Records Maintained and Made Available - Fire Inspection Report, Including Written Approval for Above/Below Ground Level Care
Official code
746.801(11)
Higher concern: Background screening
Report finding
A caregiver was allowed to be alone with a group of children when the conditions of their background check stated that they cannot be alone with a child or group of children. Note- This was corrected during the inspection when a 2nd caregiver without conditions came into the classroom.
Correction status
Completed at time of inspection
More details
Official Texas risk level
High
Report section
745.635(3) - AP Background ck determination - If provisionally eligible w/conditions or eligible w/conditions you must restrict duties per conditions/restrictions
Official code
745.635(3)
View official report
Medium concern: Recordkeeping
Report finding
The fire drill is not current as the last one was conducted on 12/21/2021. A fire drill was conducted and documented during the inspection.
Correction status
Completed at time of inspection
More details
Official Texas risk level
Medium
Report section
746.5205(4) - Documentation of Drills
Official code
746.5205(4)
Medium concern: Recordkeeping
Report finding
The maintenance checklist is not current as the last one was conducted on 1/03/2022. During the inspection the operations CEO conducted and documented an inspection of the active play space and equipment.
Correction status
Completed at time of inspection
More details
Official Texas risk level
Medium
Report section
746.4751(b) - Maintenance Procedures for Active Play - Monthly Maintenance Checklist
Official code
746.4751(b)