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Primrose School of Plano at Headquarters

6788 HEADQUARTERS DR, Plano, TX 75024-6149

Operation number:
1664125
Type:
Licensed Center
Status:
Active (Y)
Records checked:
August 22, 2026
Additional info
Source:
Texas Health and Human Services Child Care Regulation
County:
Collin
Capacity:
266
License effective:
May 23, 2018
Hours:
06:30 AM-06:30 PM
Days:
Mon,Tue,Wed,Thu,Fri
Phone:
9726823315
Email:
Not listed

Inspection snapshot

Questions worth asking

The records include recorded violations parents may want to understand before enrolling. These are conversation starters, not a pass-or-fail judgment.

Next: Review the inspection history below and ask the provider what the records mean and what changed afterward.

Summary

This summary covers 54 available inspections for Primrose School of Plano at Headquarters from July 13, 2021 through May 28, 2026.

13 inspections recorded violations, with 17 recorded violations in total.

The most recent higher-concern violation was on April 13, 2026 and involved child guidance.

Supervision was a higher-concern topic that showed up in eight inspections.

Two later inspections, from April 14, 2026 through May 28, 2026, showed no recorded violations, but the records do not say whether they were formal follow-ups.

At a glance

Total inspections
54

7 in last 12 months

Recorded violations
17

3 in last 12 months

Higher-concern violations
17

3 in last 12 months

Repeated topics
2

Last 36 months

Local comparison

54 total inspections vs 9 local median in 75024

Compared to 28 local facilities

Recorded violations per inspection

This provider
0.31
Local median
0.19

Inspections with higher-concern violations

This provider
24%
Local median
11%

Inspections with recorded violations

This provider
24%
Local median
17%

Repeated topics

This provider
2
Local average
0.39

Repeated topics

Topics that appeared in more than one inspection during the last 36 months. They may reveal a pattern worth examining.

Inspection history

Available inspection history. Select a violation topic for more info.

View official report
Higher concern: Supervision
Report finding
During an investigation it was found that a child was left unsupervised in a classroom at the operation.
Correction deadline
May 12, 2026
Correction status
Correction evaluated May 28, 2026
More details
Official Texas risk level
High
Report section
746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
Official code
746.1205(a)(4)
Higher concern: Child guidance
Report finding
Caregivers did not demonstrate competency when operation policy was not followed in regards to name-to-face checks. Caregivers missed two opportunities for a name-to-face.
Correction deadline
May 12, 2026
Correction status
Correction evaluated May 28, 2026
More details
Official Texas risk level
High
Report section
746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Official code
746.1201(1)
View official report
Higher concern: Supervision
Report finding
This standard was found to be deficient. Two caregivers miscommunicated and 4 children were left unattended in a classroom for under 2 minutes.
Correction deadline
November 4, 2025
Correction status
Correction evaluated November 10, 2025
More details
Official Texas risk level
High
Report section
746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
Official code
746.1205(a)(4)
View official report
Higher concern: Supervision
Report finding
This standard was found to be deficient.
Correction deadline
June 25, 2025
Correction status
Correction evaluated July 2, 2025
More details
Official Texas risk level
Medium High
Report section
746.1203(4) - Provide care consistent with child's habits, interests, strengths, special needs, including any special supervision needs
Official code
746.1203(4)
View official report
Higher concern: Supervision
Correction status
Correction evaluated August 5, 2024
More details
Official Texas risk level
High
Report section
746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
Official code
746.1205(a)(4)
View official report
Higher concern: Child guidance
Report finding
Based on the investigation it was determined that a caregiver hit a child.
Correction deadline
June 5, 2024
Correction status
Correction evaluated June 6, 2024
More details
Official Texas risk level
High
Report section
746.2805(1) - Prohibited Punishments - Corporal Punishment
Official code
746.2805(1)
View official report
Higher concern: Supervision
Report finding
This standard was found to be deficient during the investigation.
Correction deadline
November 17, 2023
Correction status
Correction evaluated November 29, 2023
More details
Official Texas risk level
High
Report section
746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
Official code
746.1205(a)(4)
View official report
Higher concern: Supervision
Report finding
This standard was evaluated during the investigation and was found to be deficient. A caregiver did not properly account for all children while transitioning a group of children to the playground, which resulted in a child being left unsupervised in a classroom for more than five minutes.
Correction deadline
June 22, 2023
Correction status
Correction evaluated July 3, 2023
More details
Official Texas risk level
High
Report section
746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
Official code
746.1205(a)(4)
View official report
Higher concern: Child guidance
Report finding
Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver at the operation does not show patience or respect to the children in care. The caregiver is aggressive in her mannerisms and does not demonstrate courtesy to the children in care.
Correction deadline
June 21, 2023
Correction status
Correction evaluated June 29, 2023
More details
Official Texas risk level
High
Report section
746.1201(2) - Responsibilities of Employees and Caregivers -Relate to Children
Official code
746.1201(2)
Higher concern: Child guidance
Report finding
Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver was observed, on two occasions, to have engaged in corporal punishment of children in care.
Correction deadline
June 21, 2023
Correction status
Correction evaluated June 29, 2023
More details
Official Texas risk level
High
Report section
746.2805(1) - Prohibited Punishments - Corporal Punishment
Official code
746.2805(1)
View official report
Higher concern: Supervision
Report finding
This standard was found to be deficient during the investigation as the caregiver admitted to not conducting thorough name-to-face roll call which resulted in a child being left alone and unsupervised in a classroom.
Correction deadline
March 21, 2023
Correction status
Correction evaluated March 29, 2023
More details
Official Texas risk level
High
Report section
746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
Official code
746.1205(a)(4)
View official report
Higher concern: Parent rights
Report finding
The operation failed to notify the child?s parents immediately when their child was left unattended while in care.
Correction deadline
July 27, 2022
Correction status
Correction evaluated August 1, 2022
More details
Official Texas risk level
Medium High
Report section
746.307(b)(4) - Parental Communication - Situation that Placed a Child at Risk
Official code
746.307(b)(4)
Higher concern: Supervision
Report finding
A child was left unsupervised in a hallway at the operation.
Correction deadline
July 27, 2022
Correction status
Correction evaluated August 1, 2022
More details
Official Texas risk level
High
Report section
746.1203(4) - Responsibilities of Caregivers - Supervision of Children
Official code
746.1203(4)
View official report
Higher concern: Child guidance
Report finding
This standard was tasked over for this investigation and found to be deficient. The caregiver did not used good judgement when she didn't not ensuring that the bottle given to the infant was for the child by double checking the name, and performing a name to face check with the second caregiver present.
Correction deadline
April 8, 2022
Correction status
Correction evaluated April 4, 2022
More details
Official Texas risk level
High
Report section
746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Official code
746.1201(1)
View official report
Higher concern: Other violations
Report finding
This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver named in the allegation was observed using a tobacco vaporizer while present in the classroom.
Correction deadline
February 2, 2022
Correction status
Correction evaluated January 20, 2022
More details
Official Texas risk level
High
Report section
746.3703(d) - No Smoking or Use of Tobacco Including E-Cigarettes or Vaporizers
Official code
746.3703(d)
Higher concern: Child guidance
Report finding
This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver mentioned in the allegation was observed and overheard yelling at children in care.
Correction deadline
February 2, 2022
Correction status
Correction evaluated January 20, 2022
More details
Official Texas risk level
High
Report section
746.2805(6) - Prohibited Punishments - Humiliating, Rejecting, Yelling
Official code
746.2805(6)
View official report
Higher concern: Environmental health
Report finding
This standard was tasked over for the investigation and found to be deficient. The center was notified of a positive COVID case on Friday, but no report was entered into the Licensing system until Tuesday; as the director did not call and report the case to Intake directly. This put the reporting outside of 48 hour timeframe of reporting.
Correction status
Correction evaluated July 13, 2021
More details
Official Texas risk level
Medium High
Report section
746.305(a)(4) - Report Outbreak of Communicable Illness
Official code
746.305(a)(4)