DaycareFacts.com
Menu
Back

Primrose School of West Lake Hills

3423 BEE CAVES RD STE A100, West Lake Hills, TX 78746-6671

Operation number:
1661183
Type:
Licensed Center
Status:
Active (Y)
Records checked:
August 22, 2026
Additional info
Source:
Texas Health and Human Services Child Care Regulation
County:
Travis
Capacity:
162
License effective:
March 15, 2018
Hours:
07:30 AM-06:30 PM
Days:
Mon,Tue,Wed,Thu,Fri
Phone:
5126898839
Email:
info@primrosewestlakehills.com

Inspection snapshot

Questions worth asking

The records include recorded violations parents may want to understand before enrolling. These are conversation starters, not a pass-or-fail judgment.

Next: Review the inspection history below and ask the provider what the records mean and what changed afterward.

Summary

This summary covers 27 available inspections for Primrose School of West Lake Hills from September 20, 2021 through May 28, 2026.

10 inspections recorded violations, with 16 recorded violations in total.

The most recent higher-concern violation was on November 20, 2025 and involved facility condition.

That higher-concern topic showed up in four inspections.

Six later inspections, from November 24, 2025 through May 28, 2026, showed no recorded violations, but the records do not say whether they were formal follow-ups.

At a glance

Total inspections
27

10 in last 12 months

Recorded violations
16

3 in last 12 months

Higher-concern violations
13

3 in last 12 months

Repeated topics
3

Last 36 months

Local comparison

27 total inspections vs 11 local median in 78746

Compared to 15 local facilities

Recorded violations per inspection

This provider
0.59
Local median
0.59

Inspections with higher-concern violations

This provider
33%
Local median
22%

Inspections with recorded violations

This provider
37%
Local median
33%

Repeated topics

This provider
3
Local average
0.93

Repeated topics

Topics that appeared in more than one inspection during the last 36 months. They may reveal a pattern worth examining.

Inspection history

Available inspection history. Select a violation topic for more info.

View official report
Higher concern: Facility condition
Report finding
During the investigation, CCR discovered that on 9/10/25, a child in care, with a known nut allergy, was served a muffin containing almond four, that resulted in the child becoming sick.
Correction deadline
December 4, 2025
Correction status
Correction evaluated December 12, 2025
More details
Official Texas risk level
Medium High
Report section
746.3301(i) - Nutrition and Food Service - Must not serve identified foods to allergic child
Official code
746.3301(i)
Higher concern: Incident records
Report finding
The operation, failed to notify CCR, within two days, of an incident that placed a child at risk of harm.
Correction deadline
December 4, 2025
Correction status
Correction evaluated December 12, 2025
More details
Official Texas risk level
High
Report section
746.305(a)(6) - Report Situation Placing Children at Risk
Official code
746.305(a)(6)
View official report
Higher concern: Incident records
Report finding
This investigation concluded that a child, in September of 2024, sustained in injury in care, that required medical treatment, and the operation did not notify CCR, per minimum standards.
Correction deadline
November 25, 2025
Correction status
Correction evaluated December 12, 2025
More details
Official Texas risk level
Medium High
Report section
746.305(a)(2) - AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization
Official code
746.305(a)(2)
View official report
Higher concern: Facility condition
Report finding
A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.
Correction deadline
August 26, 2024
Correction status
Correction evaluated September 6, 2024
More details
Official Texas risk level
Medium High
Report section
746.3417(3) - Children Handwashing After Toileting or Diapering
Official code
746.3417(3)
Higher concern: Attendance accountability
Report finding
Caregivers did not know the number of children they were responsible for, The two caregivers initially reported having seven children but actually had six, which was only realized after the discrepancy was pointed out.
Correction deadline
August 26, 2024
Correction status
Correction evaluated September 6, 2024
More details
Official Texas risk level
High
Report section
746.1205(a)(2) - Responsibilities of Caregivers - Know number of children responsible for
Official code
746.1205(a)(2)
View official report
Higher concern: Facility condition
Report finding
A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.
Correction deadline
August 19, 2024
Correction status
Correction evaluated August 26, 2024
More details
Official Texas risk level
Medium High
Report section
746.3417(3) - Children Handwashing After Toileting or Diapering
Official code
746.3417(3)
Higher concern: Staff training
Report finding
Eight out of the ten staff files reviewed did not have proof of orientation to the center.
Correction deadline
August 20, 2024
Correction status
Correction evaluated August 22, 2024
More details
Official Texas risk level
Medium High
Report section
746.1301(a)(1)(A) - Training Requirements for Employees, Caregivers, and Directors - Orientation
Official code
746.1301(a)(1)(A)
View official report
Higher concern: Child guidance
Report finding
A caregiver did not show good judgment when she duct taped a child's shoes to his feet.
Correction deadline
March 11, 2024
Correction status
Correction evaluated March 13, 2024
More details
Official Texas risk level
High
Report section
746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Official code
746.1201(1)
View official report
Higher concern: Facility condition
Report finding
The required annual sanitation inspection was not available for review.
Correction deadline
November 10, 2023
Correction status
Correction evaluated January 2, 2024
More details
Official Texas risk level
Medium High
Report section
746.3401(a) - Annual Sanitation Inspection
Official code
746.3401(a)
Medium concern: Health or food records
Report finding
Current feeding instructions for four children were not available for review.
Correction deadline
October 6, 2023
Correction status
Correction evaluated October 13, 2023
More details
Official Texas risk level
Medium
Report section
746.2421(b) - Written Feeding Instructions - Review and Update Every 30 Days
Official code
746.2421(b)
Higher concern: Attendance accountability
Report finding
One class reported that they had 6 children in care. When counted there are at total of seven children in the classroom.
Correction deadline
October 2, 2023
Correction status
Correction evaluated October 13, 2023
More details
Official Texas risk level
High
Report section
746.1205(a)(2) - Responsibilities of Caregivers - Know number of children responsible for
Official code
746.1205(a)(2)
View official report
Higher concern: Sleep safety
Report finding
During the walk through of the infant classroom two infants were observed sleeping in restrictive devices. This was corrected when the caregiver moved the infants to cribs.
Correction deadline
October 20, 2022
Correction status
Correction evaluated October 31, 2022
More details
Official Texas risk level
High
Report section
746.2426 - Infant May Not Sleep in a Restrictive Device
Official code
746.2426
View official report
Higher concern: Child guidance
Report finding
Based on evidence obtained during the investigation, good judgment was not being used by a caregiver when a bottle was not checked before being given to a child. This was corrected immediately after the incident when caregivers received write ups, and retraining was provided for all infant staff.
Correction status
Correction evaluated February 18, 2022
More details
Official Texas risk level
High
Report section
746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Official code
746.1201(1)
View official report
Medium concern: Incident records
Report finding
Based on evidence obtained during the investigation, the standard for sharing the illness report within 48 hours, has been found deficient.
Correction deadline
January 21, 2022
Correction status
Correction evaluated January 20, 2022
More details
Official Texas risk level
Medium
Report section
746.707 - Incident/Illness Report Form Shared with Parent
Official code
746.707
View official report
Medium concern: Equipment or readiness
Report finding
The Children's Product certificates was last updated on 3-11-2020.
Correction deadline
November 24, 2021
Correction status
Correction evaluated December 1, 2021
More details
Official Texas risk level
Medium
Report section
746.4135(b) - Children's Products- Annual Certification
Official code
746.4135(b)
Higher concern: Equipment or readiness
Report finding
There were more than one food allergy plan that did not have the parent's signature.
Correction deadline
December 3, 2021
Correction status
Correction evaluated December 2, 2021
More details
Official Texas risk level
Medium High
Report section
746.3819 - Food Allergy Emergency Plan Signed by Parents and Health Care Professional
Official code
746.3819