Child care personnel inappropriately interacted with children in care in a manner that was aggressive, demeaning or intimidating in nature. CCF Handbook, Section 8.2, C
Inspector notes
The Assistant Director observed a staff member pulling two children in the two-year-old classroom toward the carpet in a manner that was aggressive and inappropriate. The Director reported that the staff member was terminated following the incident. According to the provider, all staff have received training on appropriate techniques for guiding and redirecting children who require additional support. Staff members have also acknowledged and signed the schools policy outlining proper and safe methods for handling children. From the Child Care Facility Handbook Section 8.2, C: Childcare personnel must appropriately interact with children to foster a healthy, safe environment t ... [truncated]
The facility failed to report a serious injury or death to the licensing authority. CCF Handbook, Section 6.4, E
Inspector notes
A serious injury was reported by the parent on 11/18/2025. The provider submitted the incident/accident report to the Licensing Counselor via email on 11/25/2025. Due to the delay in reporting the incident to Licensing, this standard is cited as Noncompliance but Resolved. The provider submitted a written statement acknowledging and understanding the reporting requirement. Per the Child Care Licensing Handbook, Section 6.4(E), In the event of serious injury or death, the incident must immediately be reported to the licensing authority. Technical Assistance: Incident/accident reports may be amended to include additional details following a medical evaluation by a health profes ... [truncated]
Correction status
Completed at time of inspection
More details
Report section
HEALTH REQUIREMENTS - 39 - Accident/ Incident Notification and Documentation
Pillows and blankets were not available for sleeping children. CCF Handbook, Section 3.6.1, F
Correction / follow-up note
It was reported by teacher that 4 or 5 children did not receive their blankets at nap time, because those were in another classroom. Teacher reported that she was not able to leave her classroom to get the blankets. Technical assistance was provided. Teacher is no longer employed at the childcare. Provider issued a statement via Email on 2/24/20225. Provider will discuss "Nap Requirements" at the next staff meeting on 3/18/2025. Provider will submit the meeting agenda and attendance log by due date. From the Child Care Facility Handbook Section 3.6.1, F: Linens must be provided when children are sleeping, and pillows and blankets must be available. For children under the age ... [truncated]
Correction status
Due by March 19, 2025
More details
Report section
PHYSICAL ENVIRONMENT - 18 - Bedding and Linens
Official code
18-11
Medium concern: Incident records
Report finding
Child care personnel failed to document an accident or incident on the day that it occurred. CCF Handbook, Section 6.4, A
Correction / follow-up note
Teacher stated scratching the child on accident while zipping up his jacket. Teacher forgot to write the accident report. Technical assistance was provided. Provider issued a statement via Email on 2/24/20225. Provider will discuss "Incident/Accident Reporting" at the next staff meeting on 3/18/2025. Provider will submit the meeting agenda and attendance log by due date. From The Child Care Facility Handbook Section 6.4, A: All accidents and incidents or unusual occurrences that are threatening to the health, safety, or welfare of a child that occur while the child is in care must be documented on the same day they occur.
Correction status
Due by March 19, 2025
More details
Report section
HEALTH REQUIREMENTS - 39 - Accident/ Incident Notification and Documentation
Official code
39-03
Higher concern: Child guidance
Report finding
Child care personnel inappropriately interacted with children in care in a manner that was aggressive, demeaning or intimidating in nature. CCF Handbook, Section 8.2, C
Correction / follow-up note
Teacher reports raising her voice to get the children's attention, and while she doesn't consider that "yelling" she does agree to raising her voice. Teacher also agrees to pushing the children's chair while they are sitting at the table, to bring them closer to the table but she doesn't put her hands on the children. Or pull on their arms to guide children. Technical assistance was provided. Provider issued a statement via Email on 2/24/20225. Provider will discuss "Inappropriate Interactions with children" at the next staff meeting on 3/18/2025. Provider will submit the meeting agenda and attendance log by due date. From the Child Care Facility Handbook Section 8.2, C: Chil ... [truncated]
Suggested questions for parents based on recorded violations in inspection reports. If there are not enough source-backed violations, you will see general questions for daycare.
Finding-specific
What training and support do you provide to staff to ensure they use positive and gentle techniques when guiding children?
Why ask this
Why ask this
Public records from recent inspections indicate instances where staff interaction with children was identified as needing improvement in guidance techniques. Asking about current training helps clarify how the center supports staff in maintaining a positive environment.
Context
The provider reported that staff involved in previous incidents were terminated and that all staff have since received training on appropriate redirection and guidance methods.
Related violations
Finding-specific
Can you walk me through your process for documenting and reporting any accidents or injuries that occur during the day?
Why ask this
Why ask this
Available inspection records show past instances where incident documentation or reporting to authorities did not meet requirements. Understanding the current process ensures parents that the center has clear, consistent procedures for handling and communicating about accidents.
Related violations
Finding-specific
How do you ensure that all necessary supplies, such as nap-time bedding, are consistently available for children in every classroom?
Why ask this
Why ask this
An official inspection report from a past visit noted an instance where blankets were not available for children during nap time. This question helps parents understand how the center manages classroom resources to ensure children's comfort.
Related violations
General question
What is your approach to maintaining open communication with families regarding their child's daily experiences and any unusual occurrences?
Why ask this
Why ask this
Consistent communication helps build trust and ensures that parents are well-informed about their child's care. Discussing this approach helps families understand how the center keeps them updated on their child's day.
General question
How do you monitor classroom environments to ensure that staff are always able to meet the needs of all children in their care?
Why ask this
Why ask this
Effective classroom management is essential for providing attentive care to every child. This question helps parents understand how the center supports teachers in maintaining a responsive and well-supervised environment.